Thank you for the excellent support from CEO during J.P. Morgan’s Latin America Owner & CEO Summit held at the Banyan Tree Mayakoba last week. I truly appreciated working with Tony as our dispatcher and the rest of your team. We had extensive changes on flights, both on arrival and departure. I was so impressed to see one of your greeters at the airport waiting for someone who no showed on his flight as he arrived on a private flight with one of our guests. CEO truly drives to offer full service and ensure an outstanding client experience. Your drivers and vehicles were excellent. The flexibility and swiftness in dealing with changes were very much appreciated. CEO made my job easier. This is not the first time that J.P. Morgan has worked with CEO and I look forward to working with you again. Thank you for your exceptional service.
Executive Director | Latin America Event Marketing | J.P. Morgan
I just wanted to say a huge THANK YOU for everything you and your team did to make our event extra special. Getting permission to have the Sea Passion III dock at ClubMed was a BIG deal. It was so easy to walk down the beach and I know our guests appreciated being able to hop on last minute. I also appreciated that you went to Costco on our behalf and purchased the beer and wine. The staff on the boat and in the cars were terrific and we had a great time. You and your team rock!!!! And made me and Michelle look like rock stars. THANK YOU. THANK YOU. THANK YOU.
VP MARKETING, HEAD OF GLOBAL EVENTS | Rubicon Project
Everytime I do an event in Cancun / Rivera Maya there is no doubt in my mind who I will use. John and his staff at CEO-Mexico are my go to for DMC. They go above and beyond, and I am always certain myself and guests will be well taken care of. From airport transfers to guided tours to onsite help amongst other services, they do it all and extremely well. I highly recommend and look forward to our next trip to the Cancun area.
Event Services Planner | Ingram Micro
This is the 2nd year in a row our company has used CEO to serve our transportation and excursion needs in Cancun and they managed to exceed our expectations yet again! Not only was their staff very friendly and accommodating, but they also allowed us to make changes on the fly, when needed, to ensure everyone in our group was taken care of and got to do the activities they wanted to do. They were early to every pickup, very friendly, well organized and communicated frequently to ensure everything ran smoothly. We will definitely use them for future trips we have to Cancun without a doubt! Thank you, CEO!
Acquisition Sales | VISTRA Energy
I’ve been working with CEO for over 10 years. John and his team make doing a meeting or incentive program in Cancun/Riviera Maya a whole lot easier! There are never any communication issues and their attention to detail and follow through are the best in the business. Meeting planning in a foreign country can be difficult, so it makes a really big difference to have a trusted and reliable DMC partner. CEO is definitely that partner for us in Cancun/Riviera Maya!
Director, Strategic Services | HMI Performance Incentives
Acendas' trust in CEO-Mexico was cemented even more many years ago when a client experienced a medical emergency during an excursion. The CEO-Mexico team shifted into high gear and rushed our client to a private hospital in order to receive immediate attention. The CEO-Mexico team also contacted the appropriate parties such as the hotel so the ambulance could swiftly get through the hotel gate, local authorities and hospital to alert everyone of the situation. That allowed us to communicate and focus on the client, its team and leadership. Because CEO-Mexico vetted its suppliers and integrated them as part of their team, all worked in unison to achieve the same goal. That trust has become even greater with CEO-Mexico's ability to provide an online booking tool for our meeting clients that pay their own way; work with last minute changes and unusual requests; provide consistent friendly service pre-event and onsite; and consider Acendas Travel its partner, rather than just a customer. That is why we continue to work with CEO-Mexico.
Director of Meetings & Incentives | Acendas
I want to thank you for the excellent job CEO Mexico did handling our last two programs in Cancun and Riviera Maya. I appreciate working with a company who responds promptly to my emails and phone calls and always guides me in the right direction selecting optional tours and activities. Your meet and greet service is the best and I especially like the quality of the vehicles your company uses to transfer our groups. On our last program departing Cancun, severe weather caused a number of flight delays and even one cancellation. I appreciate the fact your staff was at the hotel to assist us with all the changes. I would be happy to recommend you to other colleagues in the business.
Journey House Travel, Inc.
After 20 some years of dealing with CEO, I have realized that not all DMC’s are the same. From day one I also realized that if my company then (Optimum Travel) was to be successful, I would need to build strong relationships with my suppliers. To do so, I went looking for someone (DMC) with whom I could more or less partner with. I was not looking for a “company” per say, but, a person who would have a similar passion as I have ,and that no matter what, I could count on.. That person is John Nedeau and his very strong support staff of Alex, Ivan, Memo and others who have been part of the CEO team for years. I cannot think of any other DMC who provides the “personal” touch like CEO. I would like to highlight something that will demonstrate why every Event Planner should consider CEO as their Mexican travel partner. In November of 2018 I had a group in Playa Mujeres. Working with CEO we had made monogrammed bath robes for each participant. One day prior to group arrival I realized that I had given CEO a wrong name, resulting in 2 robes with the wrong initials. I immediately called John Nedeau to see what if anything we could do. John and Alex found 2 identical type robes in Cancun and had them both embroidered and delivered to the hotel within hours.. Need I say anymore.?... I mention this as to highlight what CEO could do when a problem arises. On the same trip, we had a participant who required some urgent dental work. Once again John came to the rescue. He immediately called his own dentist, who came into his office late in the day to take care of the problem. One of his staff even drove to the hotel to pick up the guest and transferred them to the dental office.. If you are not already a client of CEO, I strongly suggest that you book your next Cancun event with them.
Manager, Incentive Groups & Conventions | TripCentral
Dear John, I wanted to thank you for all your support on our 2015 Pinnacle Club event at Grand Velas. I knew when we met you on the site visit that you “got” what we were looking for – a high end, high service and seamless corporate incentive. From the beginning your proposal was clean and easy to navigate, which continued through all our changes and adds as the program grew! I threw you many curveballs and you were fast to respond and made it all happen! While you were my point person for the majority of the event, I cannot tell you enough how wonderful your onsite team was at the hotel and on the tours. They merged right in with our team and were on top of every detail. From advancing buses, being sure the towels were delivered for activities, assisting guests with directions and booking additional tours….they did it all and with a smile day in and out! This was the first year I worked with you in Mexico and have used many DMC’s in the past…I will for sure be using you and CEO Mexico again as well as to refer you when at all possible! Thank you again for everything and I look forward to partnering with you again on another great event!
Program Director | HelmsBriscoe ResourceOne
John is our go-to guy in Cancun and the Riviera Maya. We have worked with him exclusively since 2006 on numerous programs including groups of 1,000 plus. John just gets it; extremely responsive, very personable and completely trustworthy. Ivan, who is in charge of group operations, is amazing to work with and is always completely aware of our program needs. The entire team is professional and fun to work with, the transportation equipment top-notch, and the service superb!
VP Travel & Incentives | HMI Performance Incentives
We became a fan of John and the team at CEO more than a decade ago and have used them ever since. They are so reliable and consistent. John is super responsive in the planning phase and you can always count on seeing him during your program. It is evident that he and his team appreciates the business and they are dedicated to service.
Director, Program Operations | This is Fusion